Returns and Warranty
We always try our best to ensure our customers are 100% satisfied. If you receive your order and are not satisfied with the way they fit or there is a fault please contact us at email@example.com to discuss an exchange or refund and we will do our best to assist you with your concerns.
- To be eligible for a return/exchange/refund the product must be in UNWORN and UNWASHED (as new) condition.
- For change of mind or incorrect fit it is up to the buyer to pay return postage of the items.
- If the product is faulty we will cover the postage to get the new items to you.
- A $15 processing fee will be deducted for any order in which a refund or cancelation has been requested.
- Sale and clearance items are not eligible for a refund, exchange or returns.
The following conditions apply to our Refund Policy:
1. Items must be returned in the original, undamaged packaging and in as-new re-saleable condition within 30 days of purchase.
2. Packages must be returned complete.
4. Please email us your requirements and receipt at firstname.lastname@example.org before returning goods. We will promptly email you a Return Reference Number.
5. Send the product quoting the Return Reference Number to:
Alcmena Pty Ltd
7 Arilla Rd
Pymble NSW 2073
** The cost of postage for change of mind or incorrect fit is your responsibility. **
1. If an item does not meet your expectations, we will gladly issue a replacement.
2. All goods are guaranteed against defects in workmanship and materials for a period of six (6) months from the date of purchase.
3. Please email us at email@example.com for a Return Reference Number before returning goods and include your receipt of purchase with your return.