Returns/Warranty

Returns and Warranty

Returns

We always try our best to ensure our customers are 100% satisfied. If you receive your order and are not satisfied with the way they fit or there is a fault please contact us at hello@alcmena.com.au to discuss an exchange or refund and we will do our best to assist you with your concerns.

We recommend you try a nappy on your baby prior to washing to check the fit.
  • To be eligible for a return/exchange/refund the product must be in UNWORN and UNWASHED (as new) condition.
  • For change of mind or incorrect fit it is up to the buyer to pay return postage of the items.
  • If the product is faulty we will cover the postage to get the new items to you. 
  • A $15 processing fee will be deducted for any order in which a refund or cancelation has been requested.
  • Sale and clearance items are not eligible for a refund, exchange or returns.

The following conditions apply to our Refund Policy:

1. Items must be returned in the original, undamaged packaging and in as-new re-saleable condition within 30 days of purchase.

2. Packages must be returned complete.

4. Please email us your requirements and receipt at info@alcmena.com.au before returning goods. We will promptly email you a Return Reference Number.

5. Send the product quoting the Return Reference Number to:

Alcmena Pty Ltd
7 Arilla Rd
Pymble NSW 2073
AUSTRALIA

** The cost of postage for change of mind or incorrect fit is your responsibility. **

Warranty

1. If an item does not meet your expectations, we will gladly issue a replacement.

2. All goods are guaranteed against defects in workmanship and materials for a period of six (6) months from the date of purchase.

3. Please email us at info@alcmena.com.au for a Return Reference Number before returning goods and include your receipt of purchase with your return.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.