2019 Releases - Batch Issues
As you have all been made aware, we have been experiencing a batch wide issue of premature delamination for some prints which were part of our June and September 2019 releases. As a result of this, we have been replacing any affected nappies from this release at no cost to the consumer, and thank those who have reached out and allowed us to do this.
Due to the length of time now passed since this release (> 6 months) and nature of the manufacturing fault, any potential delamination to occur as a result of the issues, would have done so by this point in time.
As of 1 March 2020 we will be no longer replacing delaminated nappies from the June and September 2019 releases. Of course, as always, we will continue to offer warranty on ALL new nappies for 6 months and are always happy to discuss any problems that may arise as customer satisfaction is our priority and we are committed to always delivering you a top quality nappy.
The delamination of PUL fabric as a result of a manufacturing fault will usually present itself within 3 months of purchase with frequent use and often much sooner (within 1 month).
Other causes of delamination come from incorrect wash routines and other factors such as prolonged exposure to heat, sun (prolonged in hot climates), excessive use of bleach and prolonged soaking. We are more than happy and encourage you to reach out if you have any concerns over whether your wash routine may cause delamination and highly recommend the the Clean Cloth Nappies Down Under Facebook page as an incredible, thorough and evidence based source of information.
We want to thank you so much for your incredible support during this time and for your patience if you have been affected by this fault. Should you have any questions or concerns, please feel free to message us on the Alcmena page or email firstname.lastname@example.org.